FAQs
Reclaiming your Google Business Profile without the email address that set it up
If you are struggling to reclaim your GBP listings without that crucial email address that set up the account, there is a solution. The reason why Google does not automatically provide you with the email address that set up the account is for ...
The Admin Workspace
Previously, Admins didn't have a one place stop to view the breadth of their account. We have added Workspaces to allow for Admins to get an overview of their accounts all in one place. Where do I view my Workspace? This is update was made in mind to ...
Can Google display Service-Area of Business Listings?
Do not worry! Google can display your service-area of businesses (SAOB) in Maps and in organic searches. You have the ability to define your service area by specifying the locations where you provide services. When users search for services in a ...
How to mark a location as temporarily or permanently closed?
Within the Local Clarity Platform, a brand is able to easily make an adjustment to their listing. It is important to know where to locate these settings, in order to provide your GMB listing with the most up-to-date information. Marking your location ...
What are Friendly Names and Location Names?
Location Names are how you can filter and view individual locations within the application. They can also be changed to allow a "Friendly Name" structure to exist; For chains where the official Google name of every location is identical (e.g. ...
Handling Negative Reviews in the Google Q&A Section
The Google Q&A section serves as a valuable platform for information sharing. Occasionally, negative reviews find their way into this space. Negative reviews may stem from individuals seeking a public outlet to express dissatisfaction or mistakenly ...
Can you control the order of the GMB Questions & Answers?
Unfortunately, there is no ability to directly control the order of the Questions & Answers presented on each locations Google Knowledge Panel, either through LocalClarity of directly in the GMB User Portals. Public voting, however, has a very strong ...
How do I extend the dates of my auto-response campaign(s)?
In the event that your auto-response campaign has expired, extending the date range is a simple and easy process. Within Settings, go to our Campaign Builder tab, Click on the Edit pencil icon to edit the campaign you wish to extend, On Step 1, under ...
Understand Insights Data
Our Insights gives you up to the last 18 months of data as soon as they are available and grows daily. Using Insights, you can secure an understanding of exactly what your customers are doing in Google before they reach your website. Tip: You can ...
How to Delete a Sent Response
At times it may be necessary to delete a review response, from one newly published to an older response that may no longer be valid. The LocalClarity platform makes it easy to delete any response connected through an authorized integration such as ...
What is UTC? How do I figure out which time zone I'm in?
Choosing Time Zone Universal Time Coordinated (UTC) is similar to Greenwich Mean Time (GMT) but, unlike the latter, does not adjust to account for Daylight Savings Time. You can figure out which time zone you're in by searching Time Zone Map or Time ...
What are StoreCodes and how are they used in LocalClarity?
The StoreCode variable presented in the Google Business Profile (GBP) dashboard is an optional data element. It allows businesses to add a reference number or ID to match their internal business structures. There is no specific functionality or SEO ...