Automated Workflow - Potential Recipes
As we continue to build powerful options into our industry-leading Automation Center, we want to make sure that you stay up to date with the possibilities our Automation Center can offer you. This is a Knowledge Base article is here to help provide examples of recipes that can be crafted from our Automation Center and their various use cases.
Geography Triggers
If you are a business that is trying to manage local listings across the globe, it can be hard to stay up to date on the influx of reviews across multiple locations. The Geography Trigger was made in mind to notify users when a review is received from a specific region. In the example below, only is a user notified via an email notification when a review comes in from the region of Florida, specifically Orlando. You can only apply Geography triggers to locations that your businesses are located in.
Auto-Reject or Auto-Accept Google Edits
Google loves to present what it views as the most accurate information, even when the owners know better than them. This happens when users suggest edits via the listing or through Google's own assessment. This recipe is designed to either auto-accept, auto-reject, or notify a user when these suggested edits are being pushed to your listings. This will help you make sure your information that you are presenting is exclusively updated by users in your business or through Google suggested edits.
Notify Users
The big distinction between this and Geography Triggers is that is not specific to any region. The only requirement is to select the account you are trying to be notified of. Once craftred, you will recieve notifications whenever reviews are received for that account.
Notify users of review comments containing specific keyword groups
You can craft recipes to notify users of reviews that left comments with specific keyword groups. All that is required before hand to crafting this is setting up your keyword groups in the Manage Tag Groups section in Settings. In the top right corner, click on Add New Group.
From there you can create the group name and begin to add the keywords that you want to be included. Separate the keywords with comma. The keywords are allowed to contain all the special characters except the comma. The maximum number of keywords allowed in a group is 50.
Once created, you can now go back to your Automations section to craft your recipe. Please see the example below for reference.
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