Can I receive text messages of my reviews?

Can I receive text messages of my reviews?

Yes, we have made it easy to receive real-time Google review notices via our partnership with Zapier.

Step 1 - Identify the Urgent Reviews to Trigger Text Messages

You can use the filtering, custom groups, geographic breakdown, and reviews (both ratings and content) to identify the exact set of reviews you wish to trigger a text message. 

Do you only want to receive a text for a “1-Star Google review that contains the word “price” for any of your locations in Quebec, Canada”? This is easy to set up once you are fully familiar with all the flexibility of the platform.


Step 2- Let Us Know the Phone Number and Triggers

Once you know the triggers you would like to use, simply let us know the phone number and the desired triggers.

We will create for you the appropriate real-time notice report (Settings > Report Management > New Report) that sends the email to Zapier, which will redirect the content to the phone number provided.

Do you have different managers at each location? That's fine. Provide us with a list of the numbers and the criteria for each and we will help to set up the processes for each one.


Notification Speed

Based on any delays from Google or Zapier, you would expect to receive the new review within 5 to 15 minutes from the time submitted by your customer.

Additional Costs

​For accounts with a large number of locations or a high volume of text messages, there may be additional fees involved.


    • Related Articles

    • Why can’t I ask for Yelp reviews?

      Yelp absolutely prohibits businesses from soliciting reviews from their customers. Soliciting reviews can cause you to receive a “review solicitation penalty,” which can make your business locations less likely to appear on Yelp. We strongly ...

    • Does Google automatically remove reviews?

      Yes, reviews do get removed automatically by Google.  This is generally due to IP address issues (multiple reviews for the same network location) or when the review contains a word Google doesn’t like, such as profanity or racial terms. The review ...

    • How do you download just Google reviews?

      To download reviews from one specific source, you should follow the process as described in this article, but with one additional step: Go to the Data Download tab within Settings, Select the date range you wish to download reviews from, Select the ...

    • How do I bring less visibility to older/negative reviews on Google that still appear as one of the top reviews, despite having other positive reviews?

      As a review and reputation management service, we understand the importance of maintaining a positive online presence. To bring less visibility to older and/or negative reviews on Google that are still appearing frequently when your business is ...

    • Can I import reviews into GMB from other platforms?

      Life is a bit easier when everything is in one place. Unfortunately, that isn’t possible with reviews.  As each review site has unique forms for consumers to fill out and unique criteria for evaluation, there is not a way to import reviews to Google ...