Google Business Profile (GBP) Setup
Google Business Profile review and listing management require direct authorization to empower the LocalClarity platform.
First Steps
Before you can take that first step, you must create an account within LocalClarity (https://app.localclarity.com/#/signup). While we have a few steps presented here in this Setup Guide, in practice the data can be flowing in less than 3 minutes.
To start, we only ask for your name, email address, and password. Click submit and you will see an email verification notice:
Within just a few seconds, you should receive the verification email. If it is not received, please check any bulk or spam filters you might have active.
Clicking the link in the verification email will take you back into the platform and invite you to create your first Profile (see image below). You can give it any name that makes sense to identify the business. Don't worry, you can rename it later.
Now You Can Connect
The next screen brings you to the point where you can connect one or more GMB accounts. Simply click on ADD AN ACCOUNT (see image below) and the system will open up a new pop-up window directly from Google.
Select An Email Address
This is the window where you can select the authorized email address you wish to use to connect. If you don't see the email address listed, you can click on the option to Use another account.
Explicitly Provide Authorization
The next step is to click Allow after you have read the confirmation details from Google to authorize the connection.
Select Account
Now that the connection has been authorized, you can select which accounts you wish to connect to the LocalClarity platform.
Confirm Locations (New!)
From there, you can then indicate which locations you want active in your profile.
All: Connect to all locations associated with the selected account(s). Any new locations added to the connected GMB account will be imported on the next scheduled sync.
Include: Connect to ONLY the selected locations. When re-authorizing/syncing, no additional locations with be added to the platform automatically.
Exclude: Connect to all locations EXCEPT those that have been selected. Any new locations added to the connected GMB account will be imported on the next scheduled sync.
You must hit Save before advancing!
Complete and Done
Immediately upon activation the platform will begin to access the data to build out the Review Dashboard, Insights Dashboard, ReviewsInbox, Local Performance, and Manage Locations functionality.
The platform will index up to 15 years of reviews and up to 18 months of daily GMB insights for every single location in the account.
The data should begin to flow within a few minutes and should be complete anywhere from 10-30 minutes, just depending on the size of your account. Extremely large international accounts (think thousands of locations) might take a full 24 hours to fully index.
No Data/Too Much Data?
If no data is flowing after 30 minutes, please reach out to support@localclarity.com and we will see if we can help to debug the issue. If your account shows a queuing message, that just means that the platform is in the process of working on a number of large accounts and will work through each one in order.
If you have the problem of too many locations connecting, we can provide assistance to pair down the active location list. Just let support or your assigned Client Success Analyst understand your specific needs.
Please note: The refresh token can expire if the user has reset their Google account password or enacted any security policy updates causing revoked App access. This error message will show as “token expired.” To reconnect if this happens you will have to start the connection and integration process over again and reconnect (re-add Google and re-sync all data through a new initial connection).
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