Reporting Duplicate Questions in Google My Business
Some types of businesses get a lot of different users repeating the same question (e.g., "how much is admission to the attraction?") in the Q&A section of their GMB listing.
Posting the same question over and over by the same person is subject to reporting to Google, but it is also a good idea to report duplicate questions that are coming in from different users on the same listing. Keeping the Q&A clean will make lists of questions easier to read.
Business should also look to proactively Ask & Answer any common questions for every location. This is a relatively easy way to engage customers right where and when they are looking for information.
In some cases, Google posts might be an every better way to let customers know exactly what they need to engage with your brand.
Finally, it can make sense to do an occasional review of local questions looking for anything that is clearly out of data. When appealing a Question with Google, one of the options is "No Longer Applies".
A clean, on-topic Google Q & A can be a great way to share your brand's unique value proposition.
Related Articles
Can I Turn Off the Question & Answer Section on Google Business?
For the most part, brands do not have the ability to turn off or disable the Q&A section on their GMB listing as there is no option via the GMB interface, API control or from requesting to Google Support to turn off this section for a specific ...
For my Google My Business listing, why can't I just "set it and forget it"?
The Local SEO landscape is rapidly evolving. In 2018 alone there were more than 50 major platform changes recorded. The pace of change is just as rapid so far in this calendar year. To make certain each location is current, effective, and has every ...
What are the factors for a Google Review to be marked Most Relevant?
In displaying their list of reviews, Google doesn't show the reviews in chronological order by default. Instead, reviews are shown by what Google refers to as "Most Relevant". What criteria is used by Google to decide if a review is more relevant? In ...
Why does Google keep calling me?
There are only a few reasons that Google may call a business, but Google does not make unsolicited sales calls from an automated system. Google's automated calls are non-sales related, and are typically calls to schedule an appointment or confirm GMB ...
Does the location of the review help my business rank better in that area?
Let’s say that your business ranks well in downtown near your location but as you go farther away your map rank drops (this is completely expected given Google's reliance on proximity as a primary signal). If you secure reviews from these further way ...