How does LocalClarity work?
Where do I access my Local Search Keywords?
To access your unique search keyword data, navigate to "Data Downloads" within your settings module. You can filter by month, as shown below: The date selectors are set to Calendar months to make it easy to select the time range. It's important to ...
What should I do if someone leaves a negative review in my Q&A section?
You can report negative reviews left in your Google Q&A section. Google takes the quality of the Q&A section seriously and will remove inappropriate content that violates their guidelines. If you come across a negative review in your Q&A section, you ...
Can you generate an API Key for my business?
We would be happy to assist you with any projects that may need an API Key of y one of your review sources. All that is required from you is to confirm the username/ email of your profile. It can be yours or another user that has access. Please send ...
How long does it take for Google to reflect the Service Item updates I make in LocalClarity?
Typically, it takes Google about 30 minutes to reflect Service Item updates made through LocalClarity. The time from when you "push" the data to Google through pushing "Update" and when it reflects as updated on your Google Business Profile can vary, ...
How do I bring less visibility to older/negative reviews on Google that still appear as one of the top reviews, despite having other positive reviews?
As a review and reputation management service, we understand the importance of maintaining a positive online presence. To bring less visibility to older and/or negative reviews on Google that are still appearing frequently when your business is ...
What is a Custom Group? How do I create one?
A Custom Group* allows you to create and view custom groups along with existing aggregate reporting. Creating a Custom Group requires that a storecode be assigned to the location(s) that will be used. Single Creation In the Manage Locations ...
How do I remove a Google Post that has been left in queue?
It is important to understand why it is difficult to delete something that is in queue. When assisting in uploading multiple posts from multiple profiles, we use a queue construct to make sure all of the information being uploaded is validated and ...
Does Google automatically remove reviews?
Yes, reviews do get removed automatically by Google. This is generally due to IP address issues (multiple reviews for the same network location) or when the review contains a word Google doesn’t like, such as profanity or racial terms. The review ...
How do I add social media accounts to my Google Business Profile Account?
The short answer: You can't link your social media accounts or point it to Google yourself. Google is able to detect and bind the social profiles associated with your GBP listing. However, there are things that you can do to your accounts to make it ...
How do I remove fake or fraudulent reviews from my listing?
How to Appeal, Single Review We have tried to make the first step in the appeal process quite easy. In the ReviewsInbox™ detail pane next to the review stars you will see an ellipsis. You can select this and the option to appeal will appear as "Flag ...
Can I import reviews into GMB from other platforms?
Life is a bit easier when everything is in one place. Unfortunately, that isn’t possible with reviews. As each review site has unique forms for consumers to fill out and unique criteria for evaluation, there is not a way to import reviews to Google ...
How do you download just Google reviews?
To download reviews from one specific source, you should follow the process as described in this article, but with one additional step: Go to the Data Download tab within Settings, Select the date range you wish to download reviews from, Select the ...
Can I receive text messages of my reviews?
Yes, we have made it easy to receive real-time Google review notices via our partnership with Zapier. Step 1 - Identify the Urgent Reviews to Trigger Text Messages You can use the filtering, custom groups, geographic breakdown, and reviews (both ...
My location status says I need to verify my GMB listing, can I do that in the system?
We have the tools to both check whether a location is verified/unverified, as well as the ability to verify a location directly within the application. In order to verify a location, you'll need to open that location panel within the application and ...
How do I add locations without using Google My Business?
As our main value proposition is our dedication to Google-centricity, not connecting to GMB can limit how much of the application is usable. However it is still possible to connect to and manage reviews for sources apart from Google. Depending on ...
What review sources do you offer?
LocalClarity has a variety of connections available for all your most used and trusted review sources. All of our connections are listed below, as well as a screenshot directly from our integration landing page in our platform. Authorized connections ...
How do I request a development item?
If there's something that you wish to see in our application, just ask. We build out our development roadmap completely from client requests - if you would like to make a request for a new development item, email us at support@localclarity.com or use ...
Are Appointment URL Clicks on the Knowledge Panel tracked in GBP Insights?
When it comes to appointment URL clicks, it is unfortunately not included in GBP insights. This goes for any other additional links such as a link to a menu or other service offering as well. With this being said, we always recommend the use of UTMs ...
What types of negative reviews will Google remove?
There are seven different types of negative reviews that Google will remove from a business listing. To become more familiar with what reviews can and cannot stay live, look into Google’s review guidelines for more information. 1. Wild, Baseless ...
Is there any benefit in seeking backlinks directly to my GMB page?
There is no discernible benefit in getting links to your Google My Business page. Partly because it's not really a page anymore, and partly because your site needs all the good, relevant links it can get. If you have additional questions or concerns ...
Why are my review totals in LocalClarity and Google different?
When LocalClarty initially connects to your GBP account, all existing historic reviews are pulled in and on a go-forward basis all new reviews are added as they are posted. In cases where there is a higher count of reviews in LocalClarity than in ...
What are Friendly Names and Location Names?
Location Names are how you can filter and view individual locations within the application. They can also be changed to allow a "Friendly Name" structure to exist; For chains where the official Google name of every location is identical (e.g. ...
Does LocalClarity offer directory citation management?
In short, "No". LocalClarity is built around a nearly fanatical focus on ROI. Each element of functionality built into the platform is designed to provide clients with value that far exceeds the associate cost. Strictly adhering to this approach also ...
Should I add latitude and longitude to my location(s)? Can I do that in LocalClarity?
It's considered best practice to add the geographic coordinates to all locations; This ensures that when customers are using Google Maps or Waze to find your location, they're sent to the right access point. The location address may not always match ...
Should I add latitude and longitude to my locations?
Yes. Set Exact Coordinate for All Locations It's considered best practice to add the geographic coordinates to all locations; This ensures that when customers are using Google Maps or Waze to find your location, they're sent to the right access ...
How do I customize the platform with my logos?
At all account levels, admins can customize a number of elements on the LocalClarity platform. 1) To begin, go into Settings and find the tab for Profile Details. This will immediately update the logo associated with that profile - If you have ...
I'm asked directly by Google to review businesses I have recently visited. Can I turn this on for my company?
A Short Story Last year, one of LocalClarity's large enterprise clients was surprised that their already strong review volume suddenly tripled in a single day. Google, without notifying the brand, decided to ask customers who had recently visited ...
Can I control my business descriptions on Google maps?
There are 3 types of short business summaries you might see on Google Maps: business descriptions, editorial summaries and review snippets. Business Descriptions Here is the one description that is generally in the control of the business. This field ...
Is it possible to share reviews on the Knowledge Panel?
For Google My Business listings with multiple employees, reviews cannot be collected in one stream for a single listing. For example, in a medical practice, each practitioner will have a separate listing composed of their reviews. In doing so, this ...
Do you track social media comments from Instagram, Twitter, LinkedIn, etc. ?
The LocalClarity platform is designed to aggregate "structured" customer feedback for multi-location businesses, franchises, chains, member organizations, institutions, and the agencies that serve them. The key element of that description is the ...
How do I tell Google my business is located within a mall or building?
For locations located within a building there is unfortunately no supported bulk workflow to easily make this visible on GMB. Google only offers a process for manual review for individual locations; through filling out this form, you can submit your ...
How do I see the website traffic from local search in my Google Analytics?
When it comes to accurately tracking your Google My Business traffic, you will need to set up UTM tracking codes for each of your locations. For those that do not know what a UTM tracking code is, they are simple codes that you attach to the end of ...
Can the public really make changes to my GMB listings?
It's true, anyone can suggest an edit to the details of a Google My Business listing, including your competition. These user-generated changes can be made live on one or more of your listings and you might not even be notified by Google that the ...
Why can’t I ask for Yelp reviews?
Yelp absolutely prohibits businesses from soliciting reviews from their customers. Soliciting reviews can cause you to receive a “review solicitation penalty,” which can make your business locations less likely to appear on Yelp. We strongly ...
How do I set up billing?
All billing controls are handled within the application, from initial signup to accessing invoices to updating credit card details. How to Set-Up Billing Typically, towards the last half of your free trial, a LocalClarity team member will reach out ...
How are the number of billable locations determined?
The core pricing structure of the LocalClarity platform is a specific cost per location* per month. While this sounds simple enough, sometimes it's quite a challenge to determine the number of locations used for billing purposes. Each Google My ...
How do I update my billing information?
Changing out billing information, such as credit card details, can be done at any time through the platform. To update billing details, you will first need to login using your (the billing owner) email address. Next, we'll go to the subscription ...
How do I find my invoice?
Invoices are located in the Settings tab under Billing and in the section Invoices. Invoices can only be accessed within the profile in which billing was originally set. For instance, if you have several profiles in the platform, but billing was set ...
What's the difference between direct, discover, and brand search?
"How customers find your listing" is one of the core GMB insights data points, but the concept of Brand Searches can cause some confusion. We find that the best way to explain the distinction is to present the Google Help description, along with ...