Recent Reviews are not showing in my ReviewsInbox

Within LocalClarity there can be many connections to Google and sometimes the API connection that allows us to communicate stops. This is not an unexpected phenomenon that randomly happens. Expired API tokens happen when a user who made the initial connection to LocalClarity updates their user permissions to Google or no longer has ownership over the listings.  How do you Identify when this connection has been lost and how do you make sure that these reviews get into your inbox? 

First thing is to verify the locations that are being impacted by this drop in coverage by Google. Is this only a few locations being impacted or are all of your listings not pulling in new reviews? You can verify by going into the Reviews Inbox and finding one of your most recent reviews. By clicking on the GBP icon of the review, it will automatically take you to review section of the listing. 

From there, click on Newest. Swap between this tab and your ReviewsInbox to see if any of the names of the reviewers you see in Google.

  

In the example above, you can see that the review for Hendry President is visible in both the Knowledge Panel and in LocalClarity's ReviewInbox™. But a recent review by Melvin is not showing yet. This would require you to manually sync the individual location to get the most recent review in the ReviewInbox™. 

To manually sync a single location, start in the Manage Locations Section.  Search for the location you are trying to pull the reviews in for through the search bar.

You will then want to click on the listing so that you can see the locations details and the set of icons appear to the right of the locations name. Click on the sync icon.

Once you confirm yes, wait a few minutes for the sync to reestablish a connection with Google and LocalClarity. This will pull in all updates made to the location, including new reviews. 

The next step is to check your ReviewsInbox to see if the missing review is now being pulled into the LocalClarity system.

If the reviews are still not populating in the Reviews Inbox, this will require you to reestablish a connection with LocalClarity. 

Luckily, reestablishing the connection to your Google Business Profile is as simple as the initial set up. You can find those steps Here. Once reconnected, all of that missing data will begin to populate within minutes of reestablishing an API connection.

Still not seeing your reviews? Reach out to Support@localclarity.com

• Related Articles

• ReviewsInbox™ Filtering

  The ReviewsInbox™ in LocalClarity is a home of your reviews across different connected platforms. The reviews are presented in chronological order, with the most recent reviews showing up first. Filtering allows you to see specific reviews within the ...

• Can I filter in the ReviewsInbox to show Local Guides?

  What is a Google Local Guide? A Google Local Guide is frequent user who contributes to Google Maps by writing reviews, uploading photos, and adding information about local businesses, places, and attractions. The program aims to help users discover ...

• Can I create my own folder in the ReviewsInbox?

  Many of our clients use our tagging system to track groups of reviews based on various criteria. Our review tags operate like a folder system based on what each client needs. How to create and assign a review tag: ReviewsInbox-New Review Tag-Add Tag ...

• How do I download all my reviews?

  There are two ways to download your reviews from the platform. The first way is in the ReviewsInbox™. In the top left you can select the date range for the reviews in which you want to download. Then, in the top right corner hit the download icon and ...

• Managing Online Reviews

  Most brands recognize the importance of online customer reviews. But it’s not enough for a business to simply establish a presence on review sites like Google, Facebook, TripAdvisor, and Yelp. Brands must engage with customers in order to build trust ...