FAQs
How do I create a review report?
LocalClarity allows teams to socialize their customer feedback by the usage of our Review Report. Reports can be generated and managed in Settings-Report Management-New Report. Settings-Report Manger-New Report Report Management lists out reports ...
How do I edit a previously sent response?
A single review cannot receive multiple responses, but we can edit a review response and send a new one to replace it. How to edit a response Go into the Sent folder to find the review and response In the response area you will see an edit icon. If ...
How do I respond to reviews from the different platforms?
LocalClarity connects to review sources in the most robust methodology allowed by the originating platform. Ideally, the platform provides an open 2-Way API that allows for full receipt of reviews and pushing of responses. Unfortunately, most ...
How do I download all my reviews?
There are two ways to download your reviews from the platform. The first way is in the ReviewsInbox™. In the top left you can select the date range for the reviews in which you want to download. Then, in the top right corner hit the download icon and ...
Why do I see repeated states/territories in the application?
The LocalClarity Review Dashboard and Local Performance reports might show data that looks to duplicate a state/province/territory. Here is an example from the dashboard: Duplicate Area An instance of this duplicate name in your account indicates ...
How far back do reviews go?
LocalClarity accesses and indexes all available review data made available by the review platform. For Google and Facebook, that means pulling in as much as 15 years of customer feedback (the oldest review in LocalClarity is from 2004). All of your ...
Can I use LocalClarity to email or text request reviews?
The LocalClarity platform offers an ever-expanded suite of resources to help businesses of all sizes optimize their local search listings and manage their review flow. We do not, however, currently offer functionality that sends emails or text ...